Shipping Information, Terms & Conditions of Purchase
DELIVERY OPTIONS
Pickup At Store – Free ShippingIf there is an authorized Gus* Modern retailer in your shipping area, you have the option at checkout to pick up your order from the store. We'll ship to the store at no added cost to you, and you can take it from there. The store will notify you when your order is ready for pickup. Typically 1-3 weeks after purchase for in-stock designs.
Home Delivery – Flat 8% Shipping*
Small items will ship via UPS directly to you. For larger items, the delivery team will carefully unload the order outside your location. We suggest asking a family member or friend for an extra hand to move the item to its final position. If you have an authorized Gus* Modern retailer in your shipping area, they will facilitate the local delivery. Some Gus* retailers may offer premium, white glove delivery options. Contact your local Gus* Modern retail store for more information. Flat 8% shipping is calculated on the MSRP of your order, prior to any applicable discounts or rebates.
*excluding Alaska, Hawaii, Yukon, Northwest Territories & Nunavut (50% shipping applies to these regions). Some exceptions may apply. Contact info@gusdesigngroup.com for more information.
TERMS AND CONDITIONS OF PURCHASE
ReturnsIf you receive your product and you’re not happy, you may return it within 30 days of receipt. Please note that refunds will incur a 20% restocking fee in addition to shipping charges, which will vary by item and location. Product must include original packaging to be eligible for return. The product must arrive in its original condition to receive a refund. To help ensure that the product meets your expectations, we suggest that you take advantage of our complimentary fabric swatches prior to purchase. We also recommend that whenever possible you visit your local authorized Gus* retailer to see our products in person and receive knowledgeable advice about the item(s) you are interested in.
Damages and Mis-Shipments
If an item arrives damaged or you receive an incorrect item, please be sure to notify Gus* within 24 hours of receipt and Gus* will make the necessary arrangements for a replacement. No restocking fees or return shipping charges will apply. Failure to notify Gus* within this time period will result in Gus* denying the claim without exception. Please contact us at info@gusdesigngroup.com or call 416-534-0773 x6100 to report damaged, defective or mis-shipped item(s). Please note that Gus* will require images of the product and its packaging to verify the damage or error in shipping. Please be sure to save all packaging. Gus* cannot accept a damage claim without photos. For small parcel returns Gus* will provide you with a UPS return label. For freight returns Gus* will provide you with the necessary paperwork and have our freight partner contact you to schedule a pickup.
Upon determination of a damage or defect claim, Gus* reserves the right to replace or repair the product at its sole discretion. The decision will be based on the product itself, the level of damage and the feasibility of a proper repair. In all scenarios the original delivery fees are non-refundable.
CANCELLATION POLICY
In stock items ship out of our warehouse with in 24-48 hours of the order being placed. If you would like to cancel your order, please let us know within 24 hours of the time your order was placed. You will receive a full refund if your order is cancelled before it leaves our warehouse. It is very important to note that Gus* will be unable to cancel your order for any reason after it leaves our warehouse.Please be sure you have carefully read through these terms and conditions before completing your purchase.
